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HOW TO: Run the CSM Client

The Configuration Support Manager (CSM) is a web based tool which enables you to perform health checks on the Informatica environment on which PowerCenter runs.

You can also use the CSM to collect all the system, environment and the product details of the machine hosting Informatica PowerCenter. You can download CSM from

From PowerCenter 8.6.1 onwards, you can run the CSM client directly from the Administration Console  > Diagnostics tab.

For more information, see HOW TO: Generate a CSM file and upload it to My Support using the Informatica Administrator (Administration Console) (KB 106522)

For previous versions, download the CSM client and use it as follows:

Installation Instructions

To run the CSM Client, do the following:

  1. Log on to Informatica CSM from

  2. In the Home page, click Configuration Support Manager.

  3. In the Create New Configuration Details window, click on Download Utility button.

  4. In the Download Utility window, click on the required platform and download the utility

  5. After downloading the utility, extract the csmclient_<platform>.zip file.

  6. FTP the executable in binary mode to the machine where you need to run the client.

  7. Give execute permissions to the executable file.

  8. Run the executable under the same user login as PowerCenter.


csmclient.<aix|sol|hp|lin> -n <database user> -x <database password> -t <database type> -d <database service name> -h <db host> -o <db port> -u <admin user> -p <admin passwd>

<database type> 

Type of database that stores the domain configuration metadata. Database types include:

  • db2
  • oracle 
  • sqlserver
  • Sybase 

<database service name>

The database service name. Required for Oracle, IBM DB2, Microsoft SQL Server, and Sybase ASE databases. Enter the SID for Oracle, the service name for IBM DB2, or the database name for Microsoft SQL Server or Sybase ASE.

Output file csmclient<hostname>.xml is generated in the same directory where the utility is run from.


On UNIX , confirm the following:

  1. That you have set the INFA_HOME or PM_HOME
  2. Or you have set the <home directory>/server/bin in PATH and LIB_PATH.
  3. If you have installed PowerExchange, then you will have to set PWX_HOME.

It is mandatory to have $INFA_HOME/server/bin in the path and Library path before running the CSM Client. Otherwise, the PowerCenter server version will not be fetched.

Functions Performed

The CSM Client utility gathers the following information:

  • OS Information
  • Memory
  • Kernel Parameters
  • File System Statistics
  • OS Patches
  • User Limits
  • Environment Details
  • Bit mode and Hardware Information
  • Environment settings for PowerCenter Server and Repository Server
  • Execute commands to test PowerCenter version
  • File information including checksum details
  • PowerCenter configuration file
  • PowerCenter Repository server and Repository Agent configuration files
  • License Information
  • LDD output on database libraries
  • Check environment settings for following databases:

    • Oracle
    • DB2
    • Sybase
    • Informix
    • ODBC
    • SQL Server (only Windows)
  • Display Database specific environment variables
  • File information on Database binaries and libraries.
More Information

PowerCenter 7.x

The following is the syntax for older versions of PowerCenter:

csmclient.<aix|sol|hp|lin> [[-s <filename>] [-r <filename>> ]]


  • -s - PowerCenter server configuration file if it is different from default pmserver.cfg*
  • -r - PowerCenter repository server configuration file if it is different from default pmrepserver.cfg*

If the PM_HOME or PM_REPHOME environment variables are not set (to the <PowerCenter Installation>/server/bin directory), then give the absolute path for the file name. If you have installed PowerExchange, then you will have to set PWX_HOME.

It is mandatory to have $PM_HOME/server/bin in the path and Library path before running the CSM Client else the PowerCenter server version will not be fetched.

Applies To
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Last Modified Date:5/12/2011 3:31 AMID:31738
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