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HOW TO: Run PMStack tool in Informatica Cloud
Solution
You can run PMStack tool to obtain stack trace from a core file or from a hung task. 

1. Download the pmstack from below provided URL and save it on the Secure Agent machine location:
    $AGENT_HOME/apps/<Latest_Version>/ICS/main/bin/rdtm​
2. Assign permissions to PMStack tool.
           chmod 755 pmstack 

3. Run the PMStack tool.
           i) To collect stack trace from a core file, run pmstack as below and the output will be automatically redirected to a file with the extension .trace ::
           Syntax: ./pmstack  -c <IICSAgent>apps\Data_Integration_Server\<latest_version>\ICS\main\bin\rdtm\<core file name>
            eg: core.<pid>.trace  

Example

         ./pmstack -c core.11411 

         Pmstack completed successfully

                core.11411.trace
          
           ii) To collect stack trace on hung process, run pmstack as below and the output will be automatically redirected to a file with the extension .trace :: 
           Syntax : ./pmstack   -p <PID of the pmdtm process> 

Example

         ./pmstack -p 2070 

         Pmstack completed successfully

        Please send file 60569_65514.trace to Informatica Technical Support​


Note: whenever we start any Informatica Cloud task, a process called pmdtm will be spawned to execute that task. Run the following command  "ps -ef | grep pmdtm" to know the PID of the pmdtm process. Every Pmdtm process command line will have the task ID which can be used to track the task details. 

4. Collect 3-5 sample of stack traces for better analysis and share the output of the PMStack tool with Informatica Support for further investigation. 
​​
More Information
​You can find the latest pmstack at:
Reference
Applies To
Product: Cloud Data Integration
Problem Type: Crash/Hang
User Type: Developer
Project Phase: Onboard
Product Version:
Database:
Operating System:
Other Software:
Attachments
​​Pmstack.zipPmstack.z
Last Modified Date:11/18/2019 9:42 PMID:560869
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