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"Internal error. The DTM process terminated unexpectedly" while running a job in Informatica Cloud
Problem Description
While running a job ion Informatica Cloud, the job fails consistently with the following error in session logs:

Internal error. The DTM process terminated unexpectedly

From tomcat log, we can see the following error message:

***********
FATAL ERROR : Caught a fatal signal or exception.
***********
***********
FATAL ERROR : Aborting the DTM process due to fatal signal or exception.
***********
***********
FATAL ERROR : Signal Received: SIGSEGV (11)

Stack trace produced by process pmdtm

./libpmasrt.so(PmDumpStackTrace+0x7b)[0x7f0bcb632f2b]

/Informatica/NPCLOUD_Inf/SecureAgent/apps/Data_Integration_Server/53.0.11/ICS/main/bin/rdtm/pmdtm[0x5cd9a8]
/Informatica/NPCLOUD_Inf/SecureAgent/apps/Data_Integration_Server/53.0.11/ICS/main/bin/rdtm/pmdtm[0x5cd9a8]

/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x91b862)[0x7f0bb2939862]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x91b862)[0x7f0bb2939862]

/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(JVM_handle_linux_signal+0xb6)[0x7f0bb293fc96]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(JVM_handle_linux_signal+0xb6)[0x7f0bb293fc96]

/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x9184c3)[0x7f0bb29364c3]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x9184c3)[0x7f0bb29364c3]

/lib64/libpthread.so.0(+0xf680)[0x7f0bcd84d680]
/lib64/libpthread.so.0(+0xf680)[0x7f0bcd84d680]

./libpmuti.so(_ZNK9TokenYYYYIcE11OutputValueERK6PmDatePcPm+0x14)[0x7f0bcb956a54]
./libpmuti.so(_ZNK9TokenYYYYIcE11OutputValueERK6PmDatePcPm+0x14)[0x7f0bcb956a54]

./libpmuti.so(_ZN12PmDateHelperIcE3GetEPK6PmDatePcPKc+0xd4)[0x7f0bcb963254]
./libpmuti.so(_ZN12PmDateHelperIcE3GetEPK6PmDatePcPKc+0xd4)[0x7f0bcb963254]

/Informatica/NPCLOUD_Inf/SecureAgent/downloads/package-ICSAgent_R53.8/package/ICS/main/bin/rdtm/libpmjrwn.so(Java_com_informatica_powercenter_sdk_server_IInputBuffer__1getTimestamp+0x198)[0x7f0b581e9ee8]
/Informatica/NPCLOUD_Inf/SecureAgent/downloads/package-ICSAgent_R53.8/package/ICS/main/bin/rdtm/libpmjrwn.so(Java_com_informatica_powercenter_sdk_server_IInputBuffer__1getTimestamp+0x198)[0x7f0b581e9ee8]

[0x7f0b91cc912e]
[0x7f0b91cc912e]
Cause
This issue occurs due to an incorrect data passed for the date/timestamp column.
Solution
In order to find the column which is causing this issue, try creating a copy of the same workflow (as a test) and disconnect all the date columns and re-run the session.

Add all date columns step by step to find the column which causes the crash.

Depending on the data, you can use an expression to transform the data or use a supported 
More Information
Traces:

Stack trace produced by process pmdtm
./libpmasrt.so(PmDumpStackTrace+0x7b)[0x7f0bcb632f2b]
/Informatica/NPCLOUD_Inf/SecureAgent/apps/Data_Integration_Server/53.0.11/ICS/main/bin/rdtm/pmdtm[0x5cd9a8]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x91b862)[0x7f0bb2939862]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(JVM_handle_linux_signal+0xb6)[0x7f0bb293fc96]
/Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so(+0x9184c3)[0x7f0bb29364c3]
/lib64/libpthread.so.0(+0xf680)[0x7f0bcd84d680]
./libpmuti.so(_ZNK9TokenYYYYIcE11OutputValueERK6PmDatePcPm+0x14)[0x7f0bcb956a54]
./libpmuti.so(_ZN12PmDateHelperIcE3GetEPK6PmDatePcPKc+0xd4)[0x7f0bcb963254]
/Informatica/NPCLOUD_Inf/SecureAgent/downloads/package-ICSAgent_R53.8/package/ICS/main/bin/rdtm/libpmjrwn.so(Java_com_informatica_powercenter_sdk_server_IInputBuffer__1getTimestamp+0x198)[0x7f0b581e9ee8]
[0x7f0b91cc912e]

Traces from the core file:

* 1    Thread 0x7f31b931b700 (LWP 12888) 0x00007f32756da207 in raise ()

   from /lib64/libc.so.6

(gdb) #0  0x00007f32756da207 in raise () from /lib64/libc.so.6

#1  0x00007f32756db8f8 in abort () from /lib64/libc.so.6

#2  0x00007f327e7ff089 in PmAbortProcess() () from ./libpmuti.so

#3  0x00000000005cd9ad in fatalSignalHandler(int, siginfo*, void*) ()

#4  0x00007f3265741862 in os::Linux::chained_handler(int, siginfo*, void*) ()

   from /Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so

#5  0x00007f3265747c96 in JVM_handle_linux_signal ()

   from /Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so

#6  0x00007f326573e4c3 in signalHandler(int, siginfo*, void*) ()

   from /Informatica/NPCLOUD_Inf/SecureAgent/jre/lib/amd64/server/libjvm.so

#7  <signal handler called>

#8  0x00007f327e7b4a54 in TokenYYYY<char>::OutputValue(PmDate const&, char*, unsigned long*) const () from ./libpmuti.so

#9  0x00007f327e7c1254 in PmDateHelper<char>::Get(PmDate const*, char*, char const*) () from ./libpmuti.so

#10 0x00007f31ef017ee8 in Java_com_informatica_powercenter_sdk_server_IInputBuffer__1getTimestamp ()

   from /Informatica/NPCLOUD_Inf/SecureAgent/downloads/package-ICSAgent_R53.8/package/ICS/main/bin/rdtm/libpmjrwn.so​

Applies To
Product: Cloud Data Integration
Problem Type: Configuration
User Type: Administrator
Project Phase: Configure
Product Version:
Database:
Operating System:
Other Software:

Reference
Attachments
Last Modified Date:2/25/2020 11:34 PMID:566281
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