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Scheduled Publication/Subscription(s) tasks hung in CIH with no event log
Problem Description
If you have many publication or subscription tasks which are scheduled to run every 10/15 minutes, you may face this issue.

Some publication events will be in processing status for a long time. And it won't allow the next instance to run as CIH notices that the publication task is already running, this happens until the event is noticed and discarded.

Logs from sumologic:


08:51:02.919 +0530        

2019-08-14 03:21:02,919 DEBUG [callbackURLWorker-i6G+Oo8oSNmRTRIXE1fDyQ-pool-3-thread-3] [com.informatica.callback.service.CallbackQueueService] [reqid: app: jsid: aid: uid: org: vorg: sid: un: sn:]  - About to save callback status details CallbackStatusDetails [id=0, objectId=001TS60Z00000000004B, objectName=, callbackStatus=SUCCESS, callbackURL=, retryTime=2019-08-14 03:21:00.0, retryAttemptNo=1, workerId=i6G+Oo8oSNmRTRIXE1fDyQ, payload=\{"@type":"callbackUrlResponse","endTime":"2019-08-13T23:20:59.543Z","runId":18141,"objectId":"001TS60Z00000000004B","objectName":"name","status":"COMPLETED"}, errorMessage=null, createTime=2019-08-14 03:21:00.0, eventTime=null]

Host:  Name: /opt/tomcat_callback-service/logs/catalina.out  Category: IICS-PROD-USE2-CMS 

After this we see only this message :

2019-08-14 03:30:02,861 RunProfile-708a40d        WARN  [com.informatica.b2b.dx.router.process.filter.DXSkipRunProfileResolverFilter] {b2bDxCommandListener-7} Cannot run publication "pub" because the publication is currently running. Event ID : 2004684

com.informatica.b2b.dx.exception.core.DXMultiplePublicationsValidationException: Cannot run publication "pub" because the publication is currently running. Event ID : 2004614

                at com.informatica.b2b.dx.hub.impl.HubManagementServiceImpl.assertProfileLastEventIsFinal(

                at com.informatica.b2b.dx.hub.impl.HubManagementServiceImpl.checkLastPublicationEventStatus(

                at sun.reflect.GeneratedMethodAccessor5730.invoke(Unknown Source)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(

                at java.lang.reflect.Method.invoke(


                at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(
​Please increase the frequency of the task. Instead of running pub every 10 minutes, make it every 30 minutes.

However, CIH-85 has been opened to address this issue and the fix is already deployed on CIH US POD2.
More Information
Applies To
Product: Cloud B2B
Problem Type: Crash/Hang
User Type: Developer
Project Phase: Implement
Product Version:
Operating System:
Other Software:

Last Modified Date:5/31/2020 8:17 AMID:590824
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